Always on, always changing, and never allowed to drop a record
Telecom operators run some of the most demanding systems in any industry. Millions of events a minute (calls, sessions, top-ups, data usage) have to be rated, billed and reconciled without losing a single record. New tariffs, bundles and partner offers need to launch in days, not quarters. And all of it has to keep running while you modernise it, because there is no maintenance window long enough to take billing or provisioning offline.
The trouble is that most operators carry a deep stack of OSS and BSS systems accumulated over many years: billing engines, provisioning and activation, mediation, CRM, order management and a tangle of integrations between them. Each was sensible on its own. Together they make every change slow, every launch risky and every audit a scramble. TrueForge helps you modernise that estate and connect it cleanly, so the platform behaves like one coherent system rather than a fragile chain of point-to-point links.
What TrueForge does for telecom operators
We work where the volume and the risk are highest: the event-driven core that turns usage into revenue.
- BSS/OSS modernisation: refactoring or replatforming billing, mediation, provisioning and order-management systems in controlled increments, so you reduce risk and cost without a single high-stakes cutover.
- Billing and provisioning integration: connecting rating, charging, billing, activation and CRM through clean contracts and observable flows, so usage is captured accurately end to end and revenue leakage is designed out.
- Event-driven architecture: designing message- and event-based patterns that absorb high throughput, degrade gracefully under load and let you add new flows without destabilising existing ones.
- Custom engineering: building the adapters, APIs and data pipelines that connect legacy platforms to modern digital channels and partner ecosystems.
Throughout, we treat throughput, back-pressure, idempotency and failure paths as design concerns from the start, because in telecom the difference between a good day and a billing incident is usually in those details.
Regulation and assurance we help you navigate
Operators in the UAE work under the oversight of the Telecommunications and Digital Government Regulatory Authority (TDRA), which sets expectations around service quality, data handling and operational governance. We design platforms with that supervisory context in mind, and build information-security controls aligned with ISO 27001. Because telecom systems hold extensive personal and usage data, we also help you navigate the UAE Personal Data Protection Law (PDPL), designing data flows so that subscriber information is handled lawfully and traceably.
We provide the engineering and architecture that make these obligations demonstrable. We do not claim certifications on your behalf, and we are clear about which controls are organisational rather than technical.
Where to start
Many engagements begin with one acute pain: a billing run that is too slow, a launch process that takes too long, or a provisioning chain that keeps breaking. Relevant solutions include legacy modernisation, systems integration and composable architecture.
If your OSS/BSS estate is slowing the business down or you are planning a billing or provisioning change, a focused conversation will clarify the safest path. Contact us to start.